If you are energized by conversation, public engagement, and relationship-building—and you enjoy a highly flexible, dynamic schedule—this role may be a perfect fit.

If you are looking for a predictable 9–5 desk job, this is not the position for you.

About the Role (Read Carefully)

This is not a desk job.

This is a public-facing, hands-on, highly mobile role that operates where volunteers and animals are—shelters, adoption events, community spaces, and HPA!’s facility. You will often be working directly alongside volunteers and occasionally stepping in to support operations when coverage gaps arise.

You are a servant leader—someone who leads by example, shows up when needed, and creates an inspiring, mission-aligned volunteer experience.

Flexibility Is Not Optional

This role requires schedule flexibility. Animals and volunteers do not operate on a strict 9–5 schedule, and neither does this role.

You may need to:

• Respond to a text in the evening
• Help secure or cover a volunteer shift on a weekend
• Step in when a volunteer cancels unexpectedly
• Adjust your hours to meet real-time program needs

If you require a rigid schedule or firm boundaries around evenings and weekends, this role will not be a good fit.

What You’ll Do:

• Recruit, welcome, and onboard volunteers using a warm, people-centered approach
• Build strong, lasting relationships through consistent communication and high-touch engagement
• Maintain a regular presence at partner shelters to support volunteers and model best practices
• Represent HPA! at adoption events, outreach activities, and community engagements
• Confidently engage the public and promote volunteerism and HPA!’s mission

Program Management & Administration

• Collaborate with leadership to identify volunteer needs across departments
• Manage volunteer schedules, assignments, and communications to ensure full coverage
• Cover unfilled volunteer shifts as needed, including:
• Cleaning kennels
• Feeding animals
• Handling cats and dogs
• Supporting adoptions and events
• Partner with staff to coordinate volunteer training and ongoing development
• Address volunteer concerns and resolve conflicts professionally and promptly
• Maintain and update volunteer manuals, policies, role descriptions, and training tools

Communications & Reporting

• Collaborate with the marketing team to share volunteer stories and impact
• Maintain accurate volunteer records and data
• Track volunteer metrics, identify trends, and report insights to leadership

Additional Support

• Step in to cover missing volunteer shifts at HPA! or off-site locations
• Support organizational events, partnerships, and special initiatives
• Participate in special projects and other duties as assigned

Who You Are:

Required Skills & Competencies

• Exceptionally outgoing with natural relationship-building ability
• Comfortable talking with anyone—volunteers, adopters, shelter staff, and the public
• Strong verbal and written communication skills
• Highly organized with excellent time and task management
• Calm, adaptable, and diplomatic under pressure
• Confident public speaker and group facilitator
• Comfortable using Google Workspace, texting, and digital tools
• Passionate about animal welfare
• Willing and able to clean, handle, and work closely with cats and dogs of all temperaments and medical conditions
• Bilingual (English/Spanish) strongly preferred

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred
• Minimum 1 year of experience in volunteer coordination, community engagement, or project/event management
• Shelter, rescue, or animal welfare experience preferred
• Comfortable working with cats and dogs of all sizes and temperaments
• Ability to kneel, bend, stoop, and lift up to 25 pounds
• No known allergies to dogs or cats
• Valid driver’s license and reliable transportation
• Demonstrated ability to work a flexible, non-traditional schedule

Work Environment & Schedule

• Full-time, exempt, in-person position
• Minimum 40 hours per week
• Regular evenings, weekends, and off-site work required
• Schedule is fluid and driven by volunteer and program needs
• Highly active role requiring standing, walking, kneeling, bending, and hands-on animal care
• This is not an at-desk position

Benefits

• 401(k)
• Flexible work schedule
• Paid time off
• Professional development opportunities

Final Note

This role is deeply rewarding, fast-paced, and people-powered. It is ideal for someone who values impact over routine, connection over predictability, and flexibility over rigidity.

If that excites you—we want to hear from you. We are not your average rescue.

Job Type: Full-time

Pay: $50,000.00 – $60,000.00 per year

Work Location: In person